HARDI Pulse Survey: Recovery Week 2 Results

BY Sarah Jilbert & Tim Fisher
7/15/2020 - COVID-19

We sent out the second HARDI Pulse Survey: Recovery on Friday July 10th, to see how the industry has been recovering since the COVID economic shutdown.

Note that these results are not statistically significant but provide a general “pulse” of where the industry sits.

Overview Snapshot (100 participants)

Projected Performance

  • 57% of participants indicated their 2020 summer performance will be better than summer of 2019, which is up from 44% a month ago.
  • On average, participants projected year end 2020 sales performance to be 1% up compared to year end 2019 sales. Answers ranged from 30% down to 21% up compared to 2019. Last month projected performance was 1% down.

Segment Trends

  • 45% of participants are currently seeing more replace jobs (compared to 30% last month) and 11% are seeing more repair jobs (compared to 16% last month)
  • 48% of participants indicated the residential new construction segment is faring normal (compared to 40% last month), 19% indicated it’s faring above normal (compared to 11% last month) and 33% indicated it’s faring below normal (compared to 49% last month)
  • 34% of participants indicated the commercial new construction segment is faring normal (compared to 36% last month), 9% indicated it’s faring above normal (compared to 6% last month) and 57% indicated it’s faring below normal (compared to 58% last month)

HR

  • 88% of respondents have not had any new COVID cases in the past two weeks while 12% have had new cases within their company. This is an increase of COVID cases with 7% indicating new cases in last months survey.
  • 70% of respondents indicated their employees and customers have relaxed about COVID but are still somewhat concerned, 27% indicated their employees and customers are very concerned about COVID and only 3% are no longer concerned about COVID.

Inventory

  • Of the respondents experiencing inventory delays, 14% are experiencing delays of one week or less, 53% are experiencing delays of two to three weeks, 27% are experiencing delays of a month and 6% are experiencing delays or two months or more.

Consumer Preference

  • When asked to rank customer preferred pick up options between 1 (highest) to 4 (lowest), delivery was the most popular followed by will call, counter and curbside. Last month the most popular was as delivery followed by counter, will call and curbside.

Regional Snapshot

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